HospyKare India Private Limited (“HospyKare,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of every visitor and registered user of our website. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you interact with our platform.

By using our website, you consent to the practices described in this Policy.

Information We Collect

We may collect and process the following types of information:

1. Website & Usage Information

This includes technical data collected automatically when you browse our website:

• IP address and approximate geographic location.
• Browser type, operating system and device information.
• Pages visited, time spent on the site and navigation patterns.
• Referral URLs and interaction behavior.

This data helps us understand user behavior and improve website performance.

2. Enquiry & Communication Information

When you contact us or submit an enquiry, we may collect:

• Name, email address, phone number.
• Details shared through enquiry forms, emails, or calls.
• Communication records, including call recordings (where applicable).

3. Registration & Subscription Information

If you subscribe to updates or register on our platform, we may collect:

• Contact details such as name, email, and phone number.
• Communication preferences and consent status.

4. Medical Information

To assist with treatment coordination, you may voluntarily share:

• Medical reports, test results, prescriptions, and doctor’s notes.
• Relevant medical images or photographs (only when required).

This information is shared strictly with healthcare providers involved in your care and is never shared with advertisers or unrelated third parties.

Cookies & Tracking Technologies

HospyKare uses cookies and similar technologies to:

• Improve website functionality and user experience.
• Analyse website traffic and visitor behavior.
• Personalize content and navigation.

Cookies may also be placed by trusted third-party analytics or advertising partners. You can manage or disable cookies through your browser settings, though this may limit certain website features.

How We Use Your Information

We use collected information to:

• Respond to enquiries and communicate with you.
• Coordinate consultations with hospitals and doctors.
• Improve website usability and content relevance.
• Send updates, newsletters or marketing communications (with consent).
• Maintain internal records and analytics.
• Ensure compliance with legal and regulatory requirements.

Any aggregated or statistical data shared externally is anonymized and does not identify individual users.

Lawful Basis for Processing

We process personal data based on:

• Your explicit consent.
• Contractual necessity.
• Legitimate business interests.
• Compliance with legal obligations.

Sharing of Information

Your information may be shared:

• With hospitals, doctors, and healthcare providers involved in your care.
• With service providers supporting website operations (CRM, hosting, communication tools).
• When required by law or regulatory authorities.
• To protect legal rights or prevent fraud.

All third parties are bound by confidentiality obligations.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Data is stored on secure servers with controlled access. However, no method of transmission over the internet is completely secure.

Users are responsible for maintaining the confidentiality of their login credentials.

Data Transfers & Retention

HospyKare operates from India. By submitting information, you consent to data transfer and processing in India or other jurisdictions as required for service delivery.

We retain personal data only as long as necessary or until deletion is requested, subject to legal and operational requirements.

Your Rights

You have the right to:

• Access your personal data.
• Request corrections or updates.
• Withdraw consent at any time.
• Request deletion of your data (where legally permissible).
• Lodge a complaint with a relevant data protection authority.

For any privacy-related requests, contact us at care@hospykare.com.